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Privacy & Data Protection at Fougito Solution
Fougito and its affiliated entities (collectively referred to as “Fougito,” “the Company,” “we,” “our,” or “us”) take your privacy seriously and are fully committed to protecting your personal information. This Privacy Policy explains how your data is collected, handled, stored, and safeguarded whenever you visit the Fougito website, access the Fougito application, or interact with any services offered under the Fougito Solution ecosystem. By continuing to use our platforms, you agree to the data practices described in this policy.
- This document details the nature of information we collect, how it is used, how long it is retained, the measures taken to secure it, and the circumstances under which it may be shared. Our goal is to ensure transparency while maintaining the highest standards of data protection and compliance.
- This Privacy Policy applies exclusively to information collected directly by Fougito through its websites, mobile applications, and digital communications, including emails, SMS messages, push notifications, and other electronic correspondence related to Fougito Solution services.
- Please note that this policy does not extend to data collected by third-party providers such as restaurants, merchants, delivery partners, or other external service providers accessible through the Fougito platform. We strongly encourage users to review the privacy policies of these third parties independently, as Fougito does not control their data practices.
We recommend reading this Privacy Policy carefully to understand how your information is managed. By registering for, accessing, or using Fougito services, you acknowledge and accept the collection, use, storage, sharing, and protection of your personal data as described here. If you disagree with any part of this policy, certain Fougito Solution features or services may not be available to you.
Fougito may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Continued use of our services following any updates indicates your acceptance of the revised terms.
Who Is the Data Controller?
Fougito Technologies FZC, a company legally registered and operating in the United Kingdom (“UK”), acts as the official data controller responsible for overseeing the collection, management, and processing of personal data under this Privacy Policy.
As the data controller, Fougito determines why and how personal information is processed across its websites, applications, and digital platforms. This includes data obtained from restaurant partners, customers, delivery personnel, administrators, and any other users interacting with the Fougito Solution.
How Do We Collect Data?
Fougito ensures that all data collection and processing activities are carried out in accordance with applicable privacy laws, regulations, and industry standards in the UK, and other regions where Fougito services are available.
Personal data may be collected directly when you create an account, place an order, communicate with us, or use any feature of the Fougito Solution. Information may also be gathered automatically through system interactions or provided indirectly through authorised third-party integrations.
If you have questions, concerns, or require further clarification regarding your data or this Privacy Policy, you may contact Fougito’s appointed Data Protection Officer (DPO) using the contact details provided in the “Contact Us” section.
What Information We Collect
Fougito collects both personal and business-related information that is necessary to operate, improve, and support its restaurant management, ordering, and customer engagement services. This may include contact details, business identification information, financial and payment-related data, transaction records, and platform usage behaviour.
In addition, we may collect technical and system-related data such as device information, IP addresses, geolocation data, and unique identifiers for analytics, security, fraud prevention, and service optimisation purposes. The type of data collected varies depending on your role on the platform, whether you are a restaurant partner, customer, delivery professional, or system administrator.
All information collected is processed lawfully, fairly, and proportionately, ensuring it remains relevant and limited to what is necessary for delivering Fougito Solution services effectively.
Account Information
This includes details such as your full name, gender, email address, account password, postal or ZIP code, mobile phone number, and any associated website or business URL.
Where applicable, we may also receive limited profile information through third-party authentication services like Google or Facebook, in accordance with the permissions granted through those platforms.
Preferences and Settings
This covers user-defined preferences including language selection, time zone, notification settings, and any personalised configurations set within the Fougito application or related services.
User Activity and Content
This includes content and interactions generated while using Fougito, such as reviews, ratings, uploaded images, comments, search activity, order or booking history, and interactions with restaurants, delivery agents, or other users on the platform.
Communication Information
This consists of information shared through surveys, feedback forms, promotional campaigns, support requests, and any direct communication with Fougito or authorised third-party partners via our services.
Transaction Details
When you place an order, make a reservation, or complete a payment, we collect the information required to process the transaction. This may include billing addresses, order details, and payment-related data. All payment card information is securely encrypted and processed through trusted, PCI-compliant third-party payment providers. Fougito does not store sensitive card details directly.
Automatic Data Collection Technologies
We may automatically gather certain technical and usage-related data, including but not limited to:
How We Use Your Information
Fougito uses the information collected to operate, support, and continuously enhance its restaurant and business management ecosystem. This includes handling orders and transactions, enabling platform integrations, delivering customer support, and ensuring smooth day-to-day operations across all Fougito services.
Your information also helps us keep you informed about important service updates, respond to operational or technical queries, strengthen platform security, and analyse usage patterns to improve overall performance and user experience. All data usage is carried out in accordance with applicable data protection regulations and is limited to legitimate, clearly defined business purposes.
Fougito does not sell, rent, or share personal information for unauthorised or unrelated third-party marketing activities.
Data Sharing and Disclosure
Fougito may share limited personal or business-related information with carefully selected partners, service providers, or affiliated entities that assist in operating, maintaining, and securing our digital platforms. These parties are bound by strict contractual agreements that require confidentiality, responsible data handling, and full compliance with relevant data protection standards.
Information may also be disclosed when legally required, such as in response to regulatory authorities, lawful requests, or to protect Fougito’s rights, property, and legal interests. Any data sharing beyond these defined purposes is strictly restricted unless explicit consent has been obtained from the individual or business involved.
Fougito remains fully responsible and accountable for all data processing activities conducted on its behalf.
How We Use Your Information
We may use your personal information to:
We may also contact you regarding new features, promotions, or partner offerings, unless you choose to opt out of such communications.
How We Share Your Information
Your information may be shared in the following circumstances:
Payment Information
When you use payment-enabled features within Fougito, your payment details are securely transmitted to trusted third-party payment processors that comply with PCI-DSS security standards. Fougito does not store full payment card numbers or sensitive card data on its own systems.
Anonymous or De-Identified Data
Fougito may convert personal information into anonymised or aggregated data sets that do not identify individual users. This de-identified information may be used for research, reporting, analytics, or service improvement purposes and is not governed by this Privacy Policy.
Data Retention
Fougito retains personal and business information only for the duration necessary to fulfil the purposes outlined in this Privacy Policy or to comply with applicable legal, regulatory, or contractual obligations.
Retention periods may differ based on the type of data collected, how services are used, or specific legal requirements under UK and other applicable laws. When data is no longer required, Fougito ensures it is securely deleted, anonymised, or access-restricted to prevent unauthorised use.
We regularly review our data retention practices to ensure ongoing compliance and adherence to data minimisation principles.
Data Security
Fougito implements appropriate administrative, technical, and physical safeguards to protect all personal and business information from unauthorised access, modification, disclosure, or loss. These measures include encryption technologies, access controls, data integrity checks, and continuous system monitoring.
While we follow industry-recognised security practices, no digital platform or electronic storage method can be guaranteed to be completely secure. By using Fougito services, you acknowledge the inherent risks associated with online data transmission, and Fougito cannot guarantee absolute security.
In the event of a data security incident, Fougito will act promptly to mitigate potential impact and fulfil all notification requirements under applicable data protection laws.
Your Rights
Under applicable data protection regulations, you have the right to access, review, correct, update, or request deletion of your personal information held by Fougito. You may also object to certain processing activities or request data portability where technically feasible.
Fougito will address such requests within a reasonable timeframe and in accordance with legal requirements. However, certain information may need to be retained to meet contractual obligations, regulatory requirements, or audit purposes.
Requests to exercise your rights can be submitted through Fougito’s official communication channels, as outlined on our website.
Cookies and Tracking Technologies
Fougito uses cookies, analytics tools, and similar tracking technologies to improve user experience, enhance platform functionality, and deliver relevant, personalised features. These technologies may collect information such as browser details, device identifiers, user preferences, and interaction behaviour across Fougito services.
You can choose to control, restrict, or disable cookies through your browser or device settings at any time. Please note that limiting cookies may affect certain features or functionalities of the platform and could impact how the services perform.
Fougito does not use tracking technologies for intrusive, misleading, or unrelated advertising purposes. We are transparent about how these tools operate and the type of information collected through them.
International Data Transfers
Fougito may store, process, or transfer personal data across different regions where its servers, affiliates, or trusted service partners are located. All international data transfers are conducted in compliance with applicable data protection laws and recognised international safeguards.
When information is processed outside the UK, Fougito ensures appropriate legal protections are in place, such as contractual safeguards or equivalent measures permitted under relevant regulations, to maintain data security and privacy.
By continuing to use Fougito services, you acknowledge and consent to the lawful transfer, storage, and processing of your data in accordance with this Privacy Policy and applicable regulatory requirements.
Third-Party Links and Services
Fougito platforms may contain links, integrations, or access points to third-party websites, applications, or services. These third-party providers operate independently and maintain their own privacy policies and terms, which are not controlled or governed by Fougito.
Fougito is not responsible for the data handling practices, content, or security measures of third-party services. Users are encouraged to review the privacy policies of any external platforms before sharing personal information or engaging with their services.
We collaborate only with third-party providers that demonstrate compliance with applicable data protection standards and maintain reasonable security controls.
Children’s Privacy
Fougito services are intended for use by individuals who are at least 18 years of age or the legal age of majority under applicable local laws. We do not knowingly collect, process, or retain personal information from minors.
If Fougito becomes aware that personal data has been collected from an individual below the permitted age, we will take immediate steps to remove the information and deactivate the associated account.
Parents or legal guardians who believe that a minor’s data may have been collected through Fougito are encouraged to contact us promptly at support@fougito.com so the matter can be addressed without delay.
Policy Updates and Modifications
Fougito may revise or update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or regulatory developments. The “Last Updated” date displayed at the top of the policy indicates the most recent version.
If significant changes are made, we will notify users through appropriate channels such as website announcements, in-app notifications, or email communications. Continued use of Fougito services after updates are published signifies acceptance of the revised policy.
We recommend reviewing this Privacy Policy periodically to stay informed about how your information is collected, used, and protected.
Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or Fougito’s data protection practices, you may contact us using the details below:
Email: hello@fougito.uk
Mailing Address: Fougito Franchise.
FOUGITO Franchise UK Address: Suite 3 Joanna House, 34 Central Road, Worcester Park, England, KT4 8JB,
Fougito will make reasonable efforts to respond to inquiries, address concerns, and resolve complaints in line with applicable laws and internal compliance procedures.
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