Privacy Policy

2. Data Controller

FOUGITO Franchise LTD is the Data Controller for personal information collected through our website and business operations unless otherwise stated.

Company: FOUGITO Franchise LTD

Registered Office: Suite 3 Joanna House, 34 Central Road, Worcester Park, England, KT4 8JB

Email:privacy@FOUGITO.com

Telephone:+447788921063

If FOUGITO processes personal data solely on behalf of a merchant, FOUGITO acts as a Data Processor and the relevant merchant remains the Data Controller.

3. Information We Collect

We may collect and process the following categories of personal information.

Identity Information

• Full name
• Username
• Job title
• Business name
• Company registration details

Contact Information

• Email address
• Telephone number
• Billing address
• Business address

Account Information

• Login credentials
• Password (encrypted)
• User permissions
• Account preferences

Transaction Information

• Orders
• Subscription details
• Invoices
• Payment status
• Commission records

FOUGITO does not store full payment card details.

Payments are processed by authorised third-party payment providers.

Technical Information

We may collect:

• IP address
• Browser type
• Device information
• Operating system
• Session identifiers
• Error logs
• Usage statistics
• API activity
• Security logs

Merchant Information

Where merchants use our platform, we may process:

• Restaurant information
• Menu information
• Business operating hours
• Delivery zones
• Customer order information
• Merchant account information

Customer Information

When customers place orders using merchants operating on our platform we may process:

• Name
• Contact details
• Delivery address
• Order details
• Order history
• Customer support communications

The merchant remains responsible for food-related information including allergens and nutritional information.

4. How We Collect Information

Information may be collected:

• Directly from you
• When creating an account
• Through online ordering
• Through merchant onboarding
• Through support requests
• Through cookies
• Through analytics services
• Through integrations
• From payment providers
• From public business registers
• Through marketing enquiries

5. Lawful Bases for Processing

We process personal data under one or more lawful bases including:

Performance of a Contract

Where processing is necessary to provide our software and services.

Legitimate Interests

Including:

• Improving our platform
• Fraud prevention
• Business administration
• Customer support
• Service monitoring

Legal Obligations

Including compliance with:

• Tax legislation
• Accounting requirements
• Regulatory obligations
• Law enforcement requests

Consent

Where required for:

• Marketing communications
• Non-essential cookies
• Promotional activities

Consent may be withdrawn at any time.

6. How We Use Personal Information

We use information to:

• Provide SaaS services
• Provide EPOS software
• Operate online ordering
• Manage subscriptions
• Onboard merchants
• Verify accounts
• Process payments
• Detect fraud
• Maintain platform security
• Improve services
• Provide technical support
• Comply with legal obligations
• Communicate with customers
• Respond to enquiries

7. Payment Processing

FOUGITO integrates with regulated payment providers. Payment information is processed securely by authorised payment processors. FOUGITO does not store full payment card numbers, CVV codes or other sensitive payment authentication data.

8. Data Sharing

We may share information with:

• Payment providers
• Cloud hosting providers
• Technical support providers
• Communication providers
• Analytics providers
• Legal advisers
• Insurers
• Auditors
• Regulators
• Law enforcement agencies where legally required

We do not sell personal information.

9. International Transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are implemented, including:

• UK International Data Transfer Agreements (IDTA)
• UK Addendum to the EU Standard Contractual Clauses
• Adequacy regulations
• Equivalent legal safeguards

10. Data Security

We implement appropriate technical and organisational measures including:

• Encryption
• Secure cloud infrastructure
• Access controls
• Password protection
• Role-based permissions
• Audit logging
• Multi-factor authentication where appropriate
• Vulnerability monitoring
• Security testing
• Disaster recovery procedures
• Regular backups

No internet transmission is completely secure, and while we take reasonable measures to protect your data, we cannot guarantee absolute security.

11. Data Retention

Personal information is retained only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce contractual rights

Retention periods may vary depending upon the type of information and applicable legal requirements.

12. Your Rights

Under UK GDPR you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• Complain to the Information Commissioner's Office (ICO)

Requests should be sent to: privacy@fougito.com

We will normally respond within one month.

13. Cookies

We use cookies to:

• Maintain website functionality
• Improve performance
• Remember preferences
• Measure website usage
• Improve security

Non-essential cookies are used only with your consent.

A separate Cookie Policy explains the cookies we use.

14. Marketing Communications

We may send service updates and business communications were permitted by law. Marketing communications will only be sent where:

• You have consented; or
• Another lawful basis applies.

You may unsubscribe at any time.

15. Children's Privacy

Our services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children.

16. Merchant Responsibilities

Merchants using the FOUGITO platform remain solely responsible for:

• Food preparation
• Food safety
• Allergen information
• Nutritional information
• Hygiene compliance
• Order fulfilment
• Delivery services (unless otherwise agreed)
• Compliance with food legislation
• Customer service relating to food supplied

FOUGITO provides software and technology services only and is not responsible for the quality, safety or legality of food or services supplied by merchants.

17. Third-Party Services

Our platform may integrate with third-party providers including:

• Payment gateways
• Delivery providers
• Accounting software
• Marketing platforms
• POS hardware
• Analytics providers
• Cloud infrastructure providers

Each provider operates under its own privacy policy.

18. Data Breaches

FOUGITO maintains procedures for detecting, investigating and responding to personal data breaches.

Where required by law, breaches will be reported to the Information Commissioner's Office (ICO) and affected individuals within the applicable statutory time limits.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be published on our website and, where appropriate, notified to users.

The latest version will always be available on our website.

20. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Privacy Officer

FOUGITO Franchise LTD

Suite 3 Joanna House, 34 Central Road, Worcester Park, England, KT4 8JB

Email:privacy@fougito.com

21. Complaints

If you are dissatisfied with how we process your personal information, you may contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website:

Email:https://ico.org.uk